Cancel the queue and report the issue immediately after cancelling. When you're asked to choose between hardware and software, choose the latter. Despite being connected to your laptop, PC or any acceptable device, it's common for printers not to follow commands. pressing the cancel button on their printer) rather than from the software queue itself.īlame it on driver efficiency, coding bug or what have you. This happens when users cancel from outside (e.g. There are cases when the status on the little queue box still reflects "Printing." even if a document has already been cancelled for printing. Delete or cancel each persistent item until only your target document is left. It's impossible to print what you want if pending documents continue to reflect on your printing queue. When cancelling a print command, make sure your print queue is completely cleared. If there's no software update to mind, a previous print queue may have derailed your progress. If your printer is stuck and refuses to print even as you hear the print heads moving, more often than not the problem is not the hardware. For further troubleshooting tips or advice, you can go to this link. To add, the HP Printing Diagnostic Solutions is also available online through the HP website. This will allow you to carry on with what you're doing while printer driver updates in the background. If you find the update notifications just a tad bit distracting, set up the auto-update features. So be sure to update your printer software regularly. This is because HP (or any printer manufacturer for that matter) will collate all submitted reports and incorporate solutions during the next update. There's a greater chance of resolution than repetitive exposure to the same printer problem, particularly if software-related. Upon receiving your report, the people at the HP headquarters will try to figure out from their end the likely causes of your printer issues. While this isn't a clear guarantee that your printer problems will be solved, you can at least report your issues. Here are some quick troubleshooting tips to make your usage of HP Photosmart 5520 a lot easier: 1. You certainly won't reach a point where you wonder whether you still have budget left to buy a new HP printer. ![]() The good news? These problems are not too big that you end up in despair. Depending on the user and give and take the usual manufacturing margin of error, you may encounter a few problems here and there while using the printer. Packed with a lot of punch, this upgraded model does what it's supposed to with little to no issues.īut that doesn't mean it has never been panned by critics or that there's never been a need to troubleshoot. ![]() Please can I have walkthrough that works on how to get this printer working, thanks very much.After reading your post here's what I did:ġ) I downloaded hplip-3.14.10.run (but I didn't bother downloading the digital certificate).ģ) I dragged hplip-3.14.10.run into the Terminal window.ĥ) hplip-3.14.10.run then appeared ready to walk me through its installation (but I went no further since I don't have a printer).The HP Photosmart 5520, released in 2012 and marketed as a premium all-in-one with advanced photo printing features, is an upgraded version of 5510. Last edited by theHands November 6th, 2014 at 02:21 PM. Please can I have walkthrough that works on how to get this printer working, thanks very much. ![]() I'm not sure I understand why ubuntu cant just allow me to click the file with my mouse and simply install it that way? Sh: 0: Can't open anyone please help as I'm totally stuck? I drag the downloaded driver file onto my desktop, but the terminal comands wont work for cd desktopīash: cd: desktop: No such file or sh hplip-3.14.10.run I tried this advice: /hplip-web/gethplip.html Maybe manually installing a driver would help?Ĭon somebody please explain how to run the downloaded file? I tried doing it with the menu and choosing my printer from the dropdown list, and it seemed to recognise it, but when I print a test page, absolutely nothing happens at all. Most things are working ok, but I can't get the printer to work. I had to put in Ubuntu on this comp0uter as windowsw died.
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